Returns

We expect every product to reach you in perfect condition. If it doesn’t, email us at hello@ohgoodness.nz - if the product is unusable, we’ll send a replacement. If the fault is on our end, we’ll fix it.

Skin Irritation

If you experience irritation from an Oh’G product, stop using it and get in touch at hello@ohgoodness.nz with details. Depending on the situation, we’ll offer an alternative product, a refund, or store credit.

Change of mind

We can’t offer refunds or exchanges for change of mind. If we agree to refund a non-faulty product before it’s shipped, a small fee applies to cover the non-refundable Shopify transaction cost. Once an item has shipped, we can only refund it if it’s faulty, damaged in transit, or there’s been an error on our end.

Stockists

We can’t refund purchases made through a stockist - you’ll need to go back to the store you bought it from.